Greg Johnson, CBET, CFHM, and Boyd Campbell, CBET, CRES, CHTM, spent over 20 years in the hospital environment as biomedical technicians and managers. After seeing the need for demand in the alternate care market, Johnson and Campbell decided to capitalize on that opportunity. Southeastern Biomedical started as a part-time company, but as the demand kept increasing, so did this grassroots start-up. The duo is now in a 16,000-square-foot facility with a full team in Granite Falls, North Carolina.
Since 1996, Southeastern Biomedical has been providing customers with a broad range of equipment-related services, including asset liquidation, on-site test equipment calibration, maintenance, repair and light/bili-meter calibration.
TechNation learned more about the company in a question-and-answer session with Johnson and Campbell.
Q: What are some advantages that your company has over the competition?
A: We provide quality. We hold not one but two ISO certifications – ISO 9001:2015 and ISO 17025 – which means we have four inspections every year that we have to go through. To quantify the actual inspections, two of the inspections are from an ISO auditor, but we also hire a consultant to do our internal inspections. We don’t want to sugarcoat with our own internal people, and we feel strongly about that.
Additionally, you’re always going to have personalized service and a live person to talk to.
Q: What are some challenges that your company faced last year? How were you able to overcome them?
A: One of the things were supply chain issues. With things slowing down and getting longer lead times, we tried to stock up to predict what’s coming in the future, so we could service our customers and get what they need all the time.
Q: What are your company’s core competencies and unique selling points?
A: Our motto is, “Biomeds Helping Biomeds.TM” We focus on the biomed market completely, selling test equipment in the southeast. We have a calibration service where we go in and calibrate that equipment, as well. We don’t just make a sale and leave it. We support and guide our customers through the entire purchase process.
Q: What product or service that your company offers are you most excited about right now?
A: We are expanding our calibration service offering into Texas. In the past we sent technicians there, but we are now locating someone there permanently.
Q: What is on the horizon for your company? How will it evolve in the coming years?
A: By adding an employee in Texas, we are continuing to expand our calibration portion of our company. We are already performing services there now, but this will allow us to have faster service for our customers and build on what we’ve already been developing.
Q: Please share some company success stories with our readers – one time that you “saved the day” for a customer.
A: During COVID-19, we loaned out vent testers to our customers at no charge. We could’ve rented them very easily, but we knew this was a situation no one wanted to be in, so we tried to do our part to contribute. We also tried to keep spare calibration test equipment, so when hospitals ordered new equipment, they didn’t have a four-week backlog. We tried to get everything up and running as soon as we could, and most of the time that was the next day. It was expensive to do, but we wanted to do it.
Q: Is there anyone on your team you want to recognize?
A: Simon Mejia is a gentleman who immigrated here from Mexico with a sixth-grade education. The only phrase he knew how to say in English was “Do you speak Spanish?” He volunteered to help us one day when we were moving into our new facility. He now works in our warehouse and shipping department and is one semester away from becoming a biomedical technician. He has been taking all of his classes in English. He just recently won a scholarship from the North Carolina Biomedical Association (NCBA). He’s a hard worker and truly amazing.
Q: What is your company’s mission statement, or if you don’t have a specific one, what is most important to you about the way you do business?
A: Our mission is to provide healthcare facilities with a viable option to acquire and maintain medical equipment in a cost effective manner while delivering superior quality.
Our reputation and character are the most important. We stand behind every service and sale that we do. If we make a mistake, we own it and do our best to resolve the issue. We do whatever necessary to make things right with the customer.
Contact us today to see how we can help you.